Cancellations
You can request a cancellation within 7 days of placing your order. If the order has already been dispatched, it can no longer be cancelled.
Damaged, defective or wrong items
If you receive a damaged, defective or wrong product, tell our customer care team within 7 days of delivery. Please share your order number and photos of the product and packaging. We will review your request and arrange a replacement or refund.
Product not as expected
If the product you received is not as shown on the website, inform customer care within 7 days of delivery. Our team will look into your complaint and take an appropriate decision.
Opened products
For hygiene and quality reasons, opened or used packs cannot be returned unless they are damaged or defective.
Refunds
Approved refunds are credited to your original payment method (UPI, card, netbanking or wallet) within 3–5 working days. Your bank may take a few extra days to show the amount.
Contact
Call or WhatsApp +91 99255 36466 or email support@shreekali.co.in.
